PetFoodDirect

I ordered one thing and the vet changed the order, I didn't see that, so I got the wrong item. I feel that 1. I goofed up, 2. I wish there was a double check by PetFood Direct. Now I'm waiting for a response on what I need to do.

 I would shop here again

Very easy to shop online and have good varieties

 I would shop here again

I ordered a Heartgard 12 pack. After 1 week I wondered why have I heard Nothing from them so I called & asked if My order had shipped-Their web site says most orders ship in 3 hours. The 1st Cust. service rep said my Vet didn't Fax back the OK.   Read full review...

 I would not shop here again

I ordered 60 cans of 13oz Innova cat food from PetFoodDirect.

Pros:*Arrived in only 3 days from purchase date.
*Even with shipping, at the time I made my purchase they were cheaper than from anywhere local and everywhere else I checked online.
*The food doesn't expire for 2 years, so I didn't have that problem, which I saw other people reporting.

Cons: At least 80% of the cans had a significant dent in them, and about 10 of them were badly crushed and unusable.  PetFoodDirect is a pet food delivery company.  That is what they specialize in.  Thus, they should know by now how to ship pet food to me without damaging or ruining the majority of my purchase.  They failed at their primary service.  That's why I don't and won't order from them anymore.

 I would not shop here again

Absolutely the worst customer service ever.  Never received items I ordered, and then when I called, was first told that it was being shipped directly from the manufacturer and then, when I had to call a second time, was told that the manufacturer had just canceled the order and I'd get a refund in several days.  When I asked when it was canceled, was told they didn't know and when I asked why I had to wait more days for the refund, was told that someone was on vacation for a week.  All of those other reviews that mention horrible service and bad information are really true. Don't order from these people.

 I would not shop here again

fast shipping, great customer service!. I even got an extra bag of feed!.
Dont doubt the other reviews based on some people (who probably live in the boondocks) that have had bad shipping service. Buy from this site 100% satifaction GUARANTEEEE!

 I would shop here again

I was ripped off by PetFoodsDirect when they sent me cat treats packages which were half the weight as those used by competing pet supply retailers.  Then they charged me to ship 3 lbs but the box that arrived weighed just 11 oz.  I will NEVER do business with this conpany again!

 I would not shop here again

Messed up my order. Sent wrong item. Item in less than new condition. Terrible customer service. Unable to resolve issue to my satisfaction. Avoid shopping at PetFoodsDirect.

 I would not shop here again

I refuse to buy from PetFoodDirect.com at this point but I hope they can change my mind. 

I signed up with thier website and was emailed a 20% off coupon.  It would take a 40% off coupon just to get thier prices down to normal and then you still have to put shipping charges on top of that.  The shipping charges are also way higher than they need to be because they over estimate the actual weight of the product. 

So until they send me the 60% off entire purchase code I will not even consider buying from them since it is not until you take the 60% off that you even reach a fair market value on these items.

 I would not shop here again

I placed an order for Rx cat food, as I have done in the past.  The order was coming by UPS and showed as "delivered."  But it was not delivered to my house.  I contacted PetFoodDirect and, from the beginning, there was an attitude that   Read full review...

 I would not shop here again

I have been using PetFoodDirect.com for several years and have been pleased with their product line, pricing, quick delivery, and service. I started using Pet Food Direct when my cat Tinkerbelle needed prescription food for his IBD. The reason I started   Read full review...

 I would shop here again

I have been ordering for 6 months now and signed up especially to leave postive review. Online shopping can't be any better. Never experienced what some of the negative reviews expressed and before I shop I always read the negative reviews. Still, I ordered once (and came back over and over) because of dog food selection. I lways find my rare high quality dog food items here and quick shipping throughout the six months of ordering has been the standard. Big thumbs up. I prefer shopping here because it is easy and quick.

Ordered Organix, Wellness and Halo products.

 I would shop here again

Before I ordered from [...] I made sure I comparison shopped and read through a few reviews for the site. First of all, in a direct comparison between [...] and [...] the products that I normally purchase for my cat are MUCH cheaper and the shipping   Read full review...

 I would shop here again

Although the prices are fairly good, the experience was abominable.  This is the only on-line company I know that charges your credit card before shipping anything out.  It took me 3 calls over 3 days to get them to ship what was available while waiting for items on backlog (over 100 pounds of merchandise was ordered so it would always have been shipped in at least 2 packages anyway).  I believe that only when I mentioned contacting the CEO and the Better Business Bureau was anything finally done.  The final and 3rd shipment was incorrect  and I am still trying to get a refund for this error.

If you add an hourly rate for my time and attach a money value for my aggravation, it was not worth any savings and I will not use them again.

 I would not shop here again

Poor experience.  I have ordered heartworm medicine for my dog from other sites with no problems.  This time, I was searching for places for another prescription for my dog.  I came across PetFoodDirect (PFD) and they were lower than most a little more than a few others.  I picked them becuase of the relatively low price and the BBB rating. 

I placed the order and after 4 days, I followed up with an email to Pet Food Direct, and received a response that they were waiting on my vet to respond.  Finally, after I intervened we got the script from the vet.  I asked PFD to upgrade shipping to overnight since they had dropped the ball and I was out of medicine for my dog, the customer service manager said that they could not do anything.  This was too much hassle for the savings, next time I will go back to 800PetMeds because I would probably already have the medicine for my dog.

 I would not shop here again

Ordering from this vendor was a big mistake - twice.Having searched for a specific pet item, this vendor turned up recently.  Don't be fooled by the fact that they run through Amazon in addition to having their own e-site.  When placing   Read full review...

 I would not shop here again

Ok prices but no Customer service and yes shipping is sooo slow only buy treats and toys and only when they send 20%off coupon and in seperate orders beacuse of coupon restrictions. Better off buying your food @ a feed store it is much cheaper. Also National Pet Pharmacy is the same company !

 I would not shop here again

CHARGED MY CREDIT CARD AHEAD OF TIME FOR BACKORDERED ITEMS.
SLOW SHIPPING]
vERY poor customer service.
*****BEWARE** They automatically transferred my cc info to a  bad company named TLC GREAT FUN.   I did not sign up for this, they enrolled me and 2 mos. later tlc great fun(who must have had fun with my $)  charged my card.  I had to cancel my card and dispute charge with the bank.  When you call tlc great fun, they pick up and hang up over and over. they finally responded to an email and said they would credit me the $ and disclosed that it was PET FOOD DIRECT who transferred my name and cc #
DO NOT SHOP AND PET FOOD DIRECT, AND IF YOU DO, CHECK YOUR CC STAMT. EVERY MONTH!!

 I would not shop here again

THE WORST!!!  I ordered 8 rolls of biodegradable bags for my two dogs. PetFoodDirect charged my credit card and sent the cheapest, non-biodegradable bags from a totally different manufacturer. I sent the horribly cheap bags back and requested   Read full review...

 I would not shop here again

I just finished getting off the phone with these completely incompetent jerks.  They promised me that they had IN STOCK, a certain type of food by Pet Promise, that is going out of business in January of 2010. I told them that it was imperative that   Read full review...

 I would not shop here again

I was pretty excited that able to find the product I was looking for. But then when I finished my checkout and saw their shipping charges, I was shocked Talk about being blind sided! Those shipping charges are OUTRAGEOUS, nearly doubled my purchase price, and I had no choice on how my items would be shipped.

 I would not shop here again

I've ordered twice from PetfoodDirect.com, and had problems BOTH times with slow shipping and mistakes in the order. The last order I was penalized for a mistake they made and I have decided that I will permanently take my business elsewhere and happily   Read full review...

 I would not shop here again

Pet Food Direct seems to do all they do to rip the customer off; I received my order in a thin, cardboard box and as I suspected some of the dog food cans were crushed.Even though I was assured a refund for these items it hasn't happened yet and then I was double billed for the entire order to boot! The only way I got my money back was through my bank.Even though the  PFD customer service people were polite none of the things that they said they would do were done; they didn't even acknowledge that I had been double billed.My bank customer service person just took one look at my account and saw the error and took care of it immediately without my even asking.
One of the items I ordered was not included and I have no idea if ever I will receive that item.
An incomplete order, double billing and damaged goods.
Pet Food Direct is the worse.I will never ever order from them again.
Beware people!

 I would not shop here again

BUYER BEWARE!  I purchased some supplements for my dog and chose the auto shipment plan. DONT CHOOSE THE AUTO SHIPMENT-IT DOESNT WORK!!!  First, they sent it way too soon even though I chose the correct interval when I signed up.  I had to call to correct it twice and they STILL sent it way too soon. I finally refused the final shipment and cancelled the auto shipment altogether. Then the tragedy of my pet passing away suddenly left me with these 3 unopened, unexpired, perfectly good bottles of supplements which they wont let me return due to their 30 day return policy!!!  It was their mistake that I even had 3 bottles I couldnt use!!!! And it was past their 30 days because I hadnt finished the first ones I purchased.  Now they wont even return my emails!!!!   NO CUSTOMER SERVICE AT ALL!!!

 I would not shop here again

Very good selection of specialty pet foods. Prices range from inexpensive to expensive but this site is great for hard to find brands.

 I would shop here again

I bought 2-25 lb bags of Estes Aquarium Gravel from Pet Food Direct for $26 plus $6 shipping. When I received the gravel after 11 days had passed from the time I placed my order (which is a far greater time than the time they advertise), I found that the   Read full review...

 I would not shop here again

I don't recall how I happened upon this site but I can only say it has improved my life drastically. I have 14 cats that are fed Wellness Indoor Cat dry food and Wellness 12.5 oz cans of Chicken Cat food. My local stores have to special order this size   Read full review...

 I would shop here again

"Hi,

This pet food company looks good on the web but I would advise not using them. I had a order problem with them and found them unreasonable to deal with.---DO NOT give them your visa number they will charge it without your promision.

I should have know when I didn't get a confirmation email back that something was wrong. I have been able to get them on the phone but they are unbending about giving me a credit for something they admit they did not send----DO NOT GIVE THEM YOUR CREDIT CARD INFO.

good luck!"

 I would not shop here again

The convenience is great, delivered heavy pet items to your home but the difficulty starts when you have a problem. I received a partial order and was charged for the whole order so I thought the rest of the order would be coming any day but after I   Read full review...

 I would not shop here again

I placed an order for some canned cat food over seven days ago (including five "business days") and have not heard from PFD. This would not be as much of a problem because they said 3-5 business days to process orders, except that I have also emailed them twice and have not received a response yet. Their price was 40 cents less per can than my local PetSmart store, but so far I am not pleased with PFD at all.

Also, you cannot check your order status on PFD which is annoying and is also bad business.

I did not know they were middlemen, or I would not have ordered from them at all. I should have known that Pet Food DIRECT was a misnomer and misleading on purpose.


I will probably cancel my order if they do not respond within another two days or so, and place my order at Waggintails, which had a very close price, and might actually send me my order and/or respond to my inquiries.

 I would not shop here again

I have ordered from Petfooddirect online store three times now. I had a good experience one order...it arrived quickly...and the last two times is soooo slowwww...
It is not working out for me...I will have to order from some other place. The price was better for what i was ordering....dry cat food...I have ordered the same thing all three times...

Very disappointed. Especially since Wellness products aren't available in my area. So i have to order online.
It is pitiful when you order so your cats won't run out of the good food and the shipping still is so slow...you have to use a less quality brand to get by on until the order finally arrives.
I do not recommend ordering from Pet food direct unless you live in Pennsylvania.

 I would not shop here again

Placed an order on 06/28/2008. Received the following email on 07/03/2008:

We are experiencing some difficulty processing your current order using the credit card information we currently have on file.

Please contact Customer Service so that we may get your order out to you as soon as possible. For security reasons do not email your credit card information.

You can reach us toll-free at 1-800-865-1333 from 9am-5:30 pm M-F

T___
Customer Service
800.865.1333 - Option 1

I check with Chase and the charge went through on 06/28, posted on 06/29 and credited to their account the next business day.

The Customer Service Rep was unable to grasp the fact that I had actually paid for the product, the billing and ship to address were correct/identical and they needed to ship the product I had paid for.

After several minutes on the phone getting nowhere I cancelled the order.

This is our first and last experience with them. Their customer service department doesn't seem to care that they lost a customer over their own stupidity.



 I would not shop here again

I was hoping that I could start ordering our dog's food online, avoiding trips to the store and having to haul the heavy bags to and from the car. I found Pet Food Direct through Google and gave it a try. Though the food was a bit more expensive, and on   Read full review...

 I would not shop here again

I've recently purchased Wellness cat dry food. It's $19.99 for 5lbs which are quite expensive. I feed my purebred cat with top food choice such as Evo, Orijen, and Wellness. My recent experience with petfooddirect.com isn't pleasant. I only have 1   Read full review...

 I would shop here again

I am amazed at the quality of service given the low prices I found at Pet Food Direct.

I recently went to Petco for guinea pig bedding (carefresh ultra). Two bags ran me $58 WITH my P.A.L.S. discount card. That's some serious scratch for BEDDING.

I was able to buy four bags (the same exact type and size), a hut and some chew toys from Pet Food Direct for $77, including shipping. Seventy seven dollars. I can't believe it, right to my door. I'm never going back to Petco again. It's literally less than half the price of the pet store, and everything arrived well packaged. I'm looking at the four bags right now and I can't believe how much cheaper they were.

 I would shop here again

I have been a customer of PetFoodDirect for a few years and have never had a problem. They have a great selection, offering quality brands not available in local stores. Their shipping is expensive and kind of slow, but if you sign up for their email specials, the discount coupons will make up for that. Make sure you keep on eye on the expiration date of the coupons.

 I would shop here again

Very happy with both the service and the product. I ordered pet food and got it on time. I'd shop here again!

 I would shop here again

I was so excited to be saving money on this site. Yes, you pay the price in shipping, but it still comes out less than other sites and is probably easier than the drive. (I live in the city, sans car, so that's pretty valuable.)

I was disappointed to wait the full five days for my order, in addition to waiting for it to ship, but it was fine since I assumed they were waiting for the "freshest product in stock," as they cleverly put it.

It finally gets here, and I'm missing the one item my cat was looking forward to the most.

I don't know about you, but it drives me up the wall when you CAN'T FILL AN ORDER PROPERLY. Especially after FIVE BUSINESS DAYS. They had the audacity to check that item off on the receipt, like they had surely put it in the box.

This was my first time trying their service. Now, officially the last time.

 I would not shop here again

My vet would not give me a prescription here due to history of possibly expired pet medications being sold. To me it is not worth the saved money when you consider the consequences of bad medication being taken.

 I would not shop here again

My order took 14 days to receive. I ordered DermaPet DermaBenSs Benzoyl Peroxide Shampoo for my cat who has staph. Obviously, I needed it by the mere fact this is a product for skin conditions.

I ordered four other items that night; some x-mas gifts from large companies, some little stuff from Ebay, even two on-line bookstores--everything arrived in a week's time or less except the shampoo from Petfooddirect.com. The shipping was $6.00 for an 8 oz. bottle of shampoo that cost $8.00 and the box it arrived in, could have housed a table lamp. I could not find one discount code for this company.

At the time I could not find any of this shampoo my vet recommended in stock except from a company in Australia. I should have used the Australian site but I thought ordering in the USA would be faster, which normally is faster. I truly believe Petfooddirect.com operates out of someone's home basement and they call in orders to wholesalers. DO NOT WASTE YOUR TIME WITH THESE PEOPLE.

 I would not shop here again